Our Annual Impact Report is here!
Financial inclusion is about more than access to credit. It can mean a savings account that helps a low-income household manage an unexpected expense, finance to improve a home, insurance that provides protection when crops fail, or digital tools that make financial services easier to use.
Our 2025 Impact Report brings together how we approach and measure impact across our investment portfolio. It looks at the reach of our investments, the outcomes we are seeing, the support we provide to our portfolio companies beyond just capital, and what customers themselves tell us about their own experience.
Five impact themes run across our portfolio: financial access; improved income and quality of life; financial resilience; climate adaptation and mitigation; and food security. The report explores how our investments contribute to the Sustainable Development Goals under each theme, with short case studies showing how our impact thesis translates into practice across our portfolio.
Through our Technical Assistance Facility, we also fund projects at our portfolio companies that address specific challenges and help them strengthen the products and services they provide. In Kenya, training supported by Abler Nordic is helping Premier Credit’s loan officers provide small-business customers with practical guidance on cash flow, record-keeping and business planning. At Juhudi Kilimo, technical assistance is supporting the integration of weather-index insurance into a platform used by smallholder farmers. In India, Svasti Microfinance has redesigned its customer app to make it easier to use for women who may share a phone or face language barriers.
Most importantly, we hear directly from customers: in 2025, close to 3000 customers across ten portfolio companies took part in surveys as part of the 60 Decibels Microfinance Index, sharing their experiences of the financial services they use. Their feedback gives us a direct view of what customers value, where services are making a difference, and where there is still room for us and our portfolio companies to improve.
